Where to find answers and how to reach the CODPrem team.

The help button

Every page of the app has a round help button in the bottom-right corner. It opens one panel with every way to reach us:

• Help center — guides and answers on this website.
• Email us — for anything that needs screenshots or detail. Available on every plan.
• Live chat — talk to us without leaving Shopify. Included with CODPrem Go and above.
• WhatsApp — usually the fastest reply. Included with CODPrem Go and above.

The (i) icons

Most settings in the app have a small (i) beside their title. Hover or tap it for a short explanation of what that control does.

Before you write to us

Including these makes the answer faster:

• Your store address (yourstore.myshopify.com).
• The page and section you were on.
• A screenshot of what you see, and of the product page where it happens.
• For an order problem, the order number.